COAST TO COAST PRIVACY STATEMENT

ABOUT THIS NOTICE

Coast to Coast Surf School Limited  offers Surfing and Adventure activities for the purposes of learning and having fun! This privacy notice provides information about how Coast to Coast collects and uses your personal information.

ABOUT YOU

This privacy notice uses “you” to mean any individual about whom we collect and hold personal data.

WHAT INFORMATION WE MAY COLLECT ABOUT YOU?

We collect, store and use the following categories of personal data:

  • we collect your contact details such as name, title, personal or work e-mail address when you book a lesson, course or tour
  • other relevant personal information. We ask for your swimming ability and any relevant health issues so that we can plan for appropriate tuition and understand any adjustments required to ensure customer safety. Our number one priority is to keep you safe while having fun.
  • photography and video. We may take photos or video as a record of the experience or for your training purposes’ or for marketing purposes and we will always ask you to give consent when booking.
  • customer feedback. We may carry out customer research by providing customers with access to feedback questionnaires. Although this feedback is anonymous, the questionnaires provide the opportunity for free text comments, in which a customer may supply personally identifiable information about themselves, other customers or members of staff
  • your IP address

HOW IS YOUR PERSONAL DATA COLLECTED?

Coast to Coast use a professional external company to manage our online booking process: this company processes information about you on Coast to Coast’s behalf. Coast to Coast remains responsible for the information and will ensure it is kept securely. We capture this information as it is necessary to fulfil our contract with you to deliver a lesson, course or tour. Some if this information may also be used for marketing purposes but only when prior consent has been given.

Coast to Coast booking process is almost 100% online however occasionally we will provide a physical form in person for certain groups or individual lessons. Upon receipt of the physical form, Coast to Coast will store forms in our office or manually update records so this can also be stored online. Records are kept in the office for up to one year and then stored securely for up to a further 7 years as is required by HMRC.

As a visitor to www.c2csurfschool.com we collect, store and use your IP address. We capture the IP address of every visitor to www.c2csurfschool.com. We do this so that we can monitor service user engagement.

HOW WE WILL USE YOUR INFORMATION ABOUT YOU?

We are using information about you because it is necessary for the performance of your contract with us for provision of classes and tours to be operated safely.

In particular, the information you provide to Coast to Coast will be used to:

  • manage coordination of lessons, courses and tours
  • plan for appropriate tuition and make adjustments required to ensure your safety as our customer.
  • provide you with photos or video as a record of the experience or for training purposes
  • update you on changes and improvements to lessons, courses and tours that you’ve booked onto
  • maintain accurate and up-to-date records
  • process any complaint you submit
  • meet legislative, statutory, contractual and audit requirements

We will hold the personal data you provided us for six years after your lessons, courses or tours are complete. We hold IP address information for six years from the date of visit. Where you have given consent, photos and videos for marketing purposes will be held for 25 years as a historical record. Physical forms are retained for one year after your lessons, courses or tours are complete.

If you have any questions, please contact Sam Christopherson on [email protected].

COOKIES POLICY

Coast to Coast (“us”, “we”, or “our”) uses cookies on www.c2csurfschool.com (the “Service”). By using the Service, you consent to the use of cookies. Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

WHAT ARE COOKIES

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you. Cookies can be “persistent” or “session” cookies.

HOW COAST TO COAST USE COOKIES

When you use and access the Service, we may place a number of cookies files in your web browser. We use cookies for the following purposes: to enable certain functions of the Service, provide analytics, and store your preferences. In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service.

Cookie Cookie name(s) Data stored When does it expire? Description
Google Analytics __utma A unique identifier that represents your browser, the date of your first visit to the website, the date of your two most recent visits to the website, and the total number of times you’ve visited the website in the past including today. This cookie expires 2 years after your last visit to the website.

Google Analytics is a web analytics service provided by Google, Inc. (“Google”), to help us see how our website is used. In doing so information about your use of our website, including your IP address, may be transmitted to Google and stored on servers in the United States

 

The information stored in this cookie is used to identify how frequently the same people revisit the website, and to detect how long people take between each visit. This information is combined with data from thousands of other users to create an overall picture of website use, and is never identified individually.

This cookie does not identify you personally and is not linked to any other information we store about you.
Google Analytics __utmb, __utmc

__utmb stores the exact time you started your current website visit,

 

__utmc stores the last time you interacted with the website

__utmb is deleted when you close your browser window

 

__utmc is deleted 30 minutes after your last visit to the  website.

These cookies are used to detect how long users have spent on the website on this particular visit. This information is combined with data from thousands of other users to create an overall picture of website use, and is never identified individually.

 

This cookie does not identify you personally and is not linked to any other information we store about you.
Google Analytics __utmv, __utmz A unique identifier that represents your browser and information about the web pages or marketing materials that led you to the  website.

__utmv is deleted 30 minutes after your last visit

 

__utmz is deleted 6 months after your last visit to the  website.

These cookies are used to detect which traffic sources are driving visits to the  website. Traffic sources can include printed or online marketing materials, or simply other websites.

 

This information is combined with data from thousands of other users to create an overall picture of website use, and is never identified individually.

This cookie does not identify you personally and is not linked to any other information we store about you.

WHAT ARE YOUR CHOICES REGARDING COOKIES

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

WHERE CAN YOU FIND OUT MORE INFORMATION ABOUT COOKIES

You can learn more about cookies and the following third-party websites: